Custom items cannot be returned or exchanged due to the nature of customized products.
Refunds can only be issued if an item arrives defective beyond use. This does not cover mishandling by USPS, lost or stolen packages or buyers remorse.
Outta The Cupboard Customs is not liable for damage of custom goods if cared for improperly, please follow all care instructions to ensure the longest life possible for your item.
Shipping times are an estimate generated by the shipping company, it is not a guarantee and with current world pandemics and Postal systems, some wait times may be longer than stated.
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